TERMS OF SALE
These terms of sale set forth the terms and conditions that will apply when you purchase merchandise through our website. If you do not understand these terms of sale or wish to ask related questions about them, you can communicate using the contact information on our website.
REQUEST AND ACCEPTANCE
If you wish to place an order you must use the order process of our website.
Children under 16 can not make purchases in our online store. If you are under 16 and want to buy merchandise in our online store, you should ask your parent or guardian to make the purchase on your behalf.
Orders are subject to our acceptance and we can refuse to accept your order in the following cases:
When there is an error in our website in relation to the merchandise you have ordered, for example an error with the price or description of the merchandise displayed on our website
When the orders can not be processed due to an error in the information that you have provided to us. For example: expiry date or security number of the wrong card, incorrect or incomplete address
That a merchandise appears on our website does not imply or guarantee that it is available at the time of purchase.
We will have the right at any time to modify the information about the merchandise displayed on our website. For example, information about prices, description or availability of the merchandise. However, we will not change the price, availability or description or of any merchandise once we have accepted an order to deliver the merchandise to you.
WHERE I CAN GET MY ORDER?
You can receive it at the address you indicate in the shipping information (address, work, ..)
DO WE MAKE INTERNATIONAL SHIPMENTS?
Yes, we ship to the whole world.
The fastest way is to contact us by email@example.com and tell us the material you need and where we should send it. With these data we can calculate the price of the shipping costs.
DELIVERY AND SHIPPING COSTS
Peninsula (Spain and Portugal)
For shipments over 50 Euros, postage will be borne by CAROL SPORT. In this case, shipments will be made through NACEX.
Shipments less than 50 Euros will have a surcharge of 4.50 € (VAT INCLUDED) of shipping costs.
According to the time of reception of the order, the delivery time of the same will vary, being this from 24 to 48 hours
Shippings are done from Monday through Friday.
Balearic Islands: for the Balearic Islands all orders have a surcharge of € 17.10 (VAT INCLUDED) of shipping costs
• Canary Islands: the shipment can take between 3 days and 1 week. In this case the shipping and customs fees will be paid by the customer, whatever the total amount of the order
• International: depends on the destination. They should contact us through our mail firstname.lastname@example.org to know the shipping costs.
RETURNS OR CHANGES
If you are not satisfied with the merchandise received and request a change because it is defective or damaged or that does not correspond to the description, you must do so through our mail info @ carolsport. com or by calling us at our telephone number 658 41 29 05 notifying the reasons for the change or return, 3 days after receipt of the order maximum.
If you call us or send us an email, we may ask you by mail for a photo of the defect, damage or non-correspondence of the merchandise before we proceed to your exchange or refund.
Once we have confirmed the defect, damage or error we will inform you how to act.
It will be essential to have the delivery note of the material
No returns will be accepted after 3 days from the date of receipt
All items that are to be returned must be in their original packaging. NO returns will be accepted on customized products, used, washed or in poor condition, as well as damaged items to inappropriate packaging.
If the customer decides to cancel an order due to lack of stock or delivery delay, the amount will be returned by the same payment method used to pay for it.
The refund of the refund will be made within a maximum period of 30 days from the date of receipt of the product in our facilities.
Cost. The returns for tare or defect have no cost to the customer. In the case of return for withdrawal, the customer must be responsible for the shipping costs generated by this process, which will be deducted from the purchase amount in the refund.
The package must be sent to the following address: