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         If you are not satisfied with the merchandise received and request a change because it is defective or damaged or because it does not correspond to the description, you must do so through our mail info @ carolsport. com or by calling us at our telephone number 658 41 29 05 notifying the reasons for the change or return, 3 days after receipt of the order maximum.

         If you call us or send us an email, we may ask you by mail for a photo of the defect, damage or non-correspondence of the merchandise before we proceed to your exchange or refund.

  •          Once we have confirmed the defect, damage or error we will inform you how to act.
  •          It will be essential to have the delivery note of the material
  •          No returns will be accepted after 3 days from the date of receipt
  •          All items that are to be returned must be in their original packaging. NO returns will be accepted on customized products, used, washed or in poor condition, as well as damaged items to inappropriate packaging.
  •          If the customer decides to cancel an order due to lack of stock or delivery delay, the amount will be returned by the same payment method used to pay for it.

The refund of the refund will be made within a maximum period of 30 days from the date of receipt of the product in our facilities.

Cost. The returns for tare or defect have no cost to the customer. In the case of return for withdrawal, the customer must be responsible for the shipping costs generated by this process, which will be deducted from the purchase amount in the refund.

The package must be sent to the following address:
CAROL SPORTC / LLINARS 16 POL. IND. PALOU08401 GRANOLLERS (BARCELONA) Shipping will not be accepted due or against reimbursement. The shipping costs for a return will be borne by the customer. EVENTS OUTSIDE OF OUR CONTROL CAROL SPORT will not be responsible for any failure or delay in the delivery of the order for major causes, understood as such: Strikes, lockouts or other measures of protest Civil shock, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. Impossibility of the use of trains, boats, airplanes, transport of motor or other means of transport, public or private. Acts, decrees, legislation, regulations or restrictions of any government or public authority. PERSONAL DATA If you place an order through our website, you will provide us with your personal data which will be used to process your order, delivery of the goods you have requested and for other purposes related to the order. Our collection and use of your personal data will be carried out according to our privacy policy.