RETURNS OR CHANGES
If you are not satisfied with the merchandise received and request a change because it is defective or damaged or because it does not correspond to the description, you must do so through our mail info @ carolsport. com or by calling us at our telephone number 658 41 29 05 notifying the reasons for the change or return, 3 days after receipt of the order maximum.
If you call us or send us an email, we may ask you by mail for a photo of the defect, damage or non-correspondence of the merchandise before we proceed to your exchange or refund.
The refund of the refund will be made within a maximum period of 30 days from the date of receipt of the product in our facilities.
Cost. The returns for tare or defect have no cost to the customer. In the case of return for withdrawal, the customer must be responsible for the shipping costs generated by this process, which will be deducted from the purchase amount in the refund.
The package must be sent to the following address: